Terms of Service

Last updated: October 16, 2026

1. Overview

Welcome to Chikapali. Throughout these Terms of Service, “we,” “us,” and “our” refer to Chikapali. We operate this online store and website, including all related information, content, products, and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing from us, you agree to these Terms of Service and our applicable store policies. If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law. If you allow a minor to use a device you own or control to access our website, you are responsible for that use to the extent permitted by law.

You agree not to use our website for any unlawful purpose, violate applicable laws, infringe intellectual property rights, transmit malicious code, or interfere with the security or operation of our website.

3. Products and Product Information

Chikapali offers selected home, kitchen, pet, organization, and everyday-use products.

We make reasonable efforts to display product descriptions, images, colors, and specifications accurately. However, colors may vary depending on your screen, and minor variations in packaging or appearance may occur.

Please review product descriptions, dimensions, materials, compatibility details, and safety instructions before placing an order.

We reserve the right to update product information, discontinue products, or limit quantities where permitted by law.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website, generally U.S. dollars (USD) for our U.S. customers.

Prices, promotions, and product availability may change without prior notice, but changes will not affect an order that we have already accepted except where permitted by law.

Applicable shipping charges, taxes, and other disclosed costs will be shown during checkout where applicable.

You agree to provide accurate billing, shipping, and contact information and to use a payment method you are authorized to use.

5. Orders and Order Acceptance

Placing an order is an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order and does not necessarily mean the order has been accepted or dispatched.

We reserve the right to decline, cancel, or limit an order where permitted by law, including in cases of suspected fraud, incorrect pricing, product unavailability, or shipping restrictions.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method as required by applicable law.

Please check your order details carefully before completing checkout. Contact us promptly if you notice an error.

6. Shipping and Delivery

We aim to ship eligible orders to addresses shown as serviceable at checkout. Chikapali may use independent third-party suppliers and fulfillment partners, including suppliers that ship products directly to customers.

Processing times, delivery estimates, shipping fees, and tracking availability are described in our Shipping Policy or shown on the relevant product page or at checkout.

Delivery dates are estimates unless expressly guaranteed. Delays may occur because of carrier operations, weather, customs, supplier availability, or other circumstances beyond our reasonable control.

Orders may arrive in separate packages. We will provide tracking information when it is available.

Please contact us if your order is significantly delayed or appears to be missing. Nothing in these terms removes any delivery obligations or consumer rights that apply under law.

7. Returns, Refunds, and Exchanges

Returns and refunds are handled according to our Return and Refund Policy, which forms part of these Terms of Service.

Please review that policy before purchasing. It explains how to request a return, how damaged or incorrect items are handled, and how approved refunds are processed.

Contact us before returning a product. Do not send products directly to a supplier unless we provide specific instructions.

Nothing in this section limits mandatory rights you may have under applicable consumer protection laws.

8. Third-Party Suppliers and Services

Some products may be sourced, stored, or shipped by independent suppliers or fulfillment partners. These arrangements help us offer a wider selection of products.

Third-party services, links, or websites may have their own terms and privacy policies. We do not control independent third-party websites and are not responsible for their content or practices, except to the extent responsibility cannot lawfully be excluded.

Our use of suppliers does not remove any obligations Chikapali has to customers under applicable law.

9. Accuracy of Information

We aim to keep website information accurate and up to date. Occasionally, information may contain errors or omissions relating to descriptions, prices, promotions, shipping charges, or availability.

Where permitted by law, we may correct errors and update information. If an error materially affects an order you have placed, we will take appropriate steps, including contacting you and providing any required cancellation or refund options.

10. Intellectual Property

Website content, including text, branding, graphics, design elements, and other materials owned by or licensed to Chikapa